Local HVAC Service Transforms Winter Emergency into Long-Term Customer Success
Emergency Response Leads to Comprehensive Solution
During one of the coldest weeks of January 2023, when temperatures in Buffalo Grove plummeted to negative digits, a wind chill advisory prompted numerous emergency calls from homeowners facing heating system failures. This case study examines how Discount Heating & Cooling handled a particularly challenging situation that showcases their expertise and commitment to customer service.
The Challenge
A multi-family residential complex in Arlington Heights experienced a complete heating system breakdown affecting twelve units. The existing 15-year-old furnace system had been showing signs of wear, but property management had delayed replacement due to budget constraints.
The Solution
Discount Heating & Cooling’s response included:
• Immediate dispatch of emergency service technicians
• Temporary heating solutions for affected residents
• Comprehensive system evaluation
• Custom replacement proposal
• Energy efficiency analysis
The team discovered that upgrading to a modern heat pump system would not only resolve the immediate crisis but also provide:
• 30% reduction in energy costs
• Improved temperature control
• Year-round climate management
• Lower maintenance requirements
Implementation
The installation process was completed in stages to minimize resident disruption:
1. Emergency repairs to restore basic heating
2. Unit-by-unit heat pump installation
3. Smart thermostat integration
4. System testing and optimization
Results
Following the installation, the property experienced:
• 27% decrease in utility costs
• Zero emergency service calls in the following 12 months
• Increased resident satisfaction
• Improved property value
Service Area Impact
This success story has led to similar implementations across Wheeling, Palatine, Mt. Prospect, and Des Plaines, establishing Discount Heating & Cooling as a leader in HVAC solutions throughout the northern Chicago suburbs.
Long-Term Benefits
The project demonstrated the value of proactive HVAC maintenance and modern system upgrades. Property owners throughout the service area now regularly consult with Discount Heating & Cooling for preventative maintenance and system upgrades, particularly before extreme weather seasons.
The company continues to provide regular maintenance services to the property, ensuring optimal system performance and preventing future emergencies through scheduled inspections and timely repairs.